Refund Policy

At Boro New Zealand, we strive to ensure your satisfaction with every purchase. However, we understand that there may be circumstances where a refund is necessary. Our Refund Policy outlines the conditions under which refunds are provided:

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1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will assess the issue and provide a refund or replacement, depending on your preference. Proof of damage or defect will be required.  **This does not include jagged edges caused by cutting original tubing in half for shipping purposes.**

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2. Incorrect Orders: In the event that you receive an incorrect order, please notify us immediately. We will arrange for the return of the incorrect items and ship the correct ones at no additional cost to you.

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3. Dissatisfaction with Product: If you are dissatisfied with your purchase for any reason other than damage, defect, or incorrect order, you may request a refund within 10 days of receipt. Returned items must be unused, in their original condition, and accompanied by proof of purchase. A restocking fee may apply.

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4. Return Process: To initiate a refund request, please contact us at info@boronewzealand.com. Provide details of the issue, including your order number and relevant information. Our team will guide you through the return process and provide further instructions.

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5. Refund Timeline: Refunds will be processed within 3-5 business days of receiving the returned items. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

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6. Non-Refundable Items: Certain items may not be eligible for refunds, including products that have been altered or cut down from their original state. Any exceptions to this policy will be clearly communicated at the time of purchase.

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7. Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error (e.g., damaged, defective, or incorrect order). Customers are responsible for return shipping costs unless otherwise specified.

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8. Modifications to Policy: We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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By making a purchase with us, you agree to abide by the terms of this Refund Policy. If you have any questions or concerns regarding refunds, please don't hesitate to contact us.