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Shipping Policy

Shipping Policy

1.) All orders received before 1pm Monday - Friday will be processed in 1-2 days.  Any orders placed during the weekend will be processed the following Monday unless it's a public holiday.

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2.) All glass tubing is cut in half from its original 1.2 meters (~4ft) in length to help you save on shipping due to excess dimension fees.

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3.) All glass rods are cut down to approximately 40 cm (~15.7inches) to help you save on shipping due to excess dimension fees.

Damaged or Missing Items

Oh nooooooo!  Did something get damaged in shipping or is there something missing from your order?  First, please contact us to discuss the issue.  From there, we will happily advise you on the next steps.  You have 10 days from delivery to file a claim.  After 10 days, we cannot offer a refund or replacement.

Packing Materials

To limit needless waste ending up in our landfills, we package everything with recyclable newsprint.  Please dispose of responsibly.  (Or reuse it!  It's great wrapping paper for moving or doodles for your next big idea!)

Rushed Shipping

If you request rush shipping, your order will be shipped promptly on the same day if the order is placed before 1pm, with the addition of a $20 surcharge.  Any orders placed after 1pm will be shipped the following business day with the addition of the same $20 surcharge.
Shipping and Handling
We charge a $7 handling fee to each order to help offset our costs of boxes and packaging materials.
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