Terms & Conditions
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Product Quality: We guarantee the quality of our borosilicate glass products. However, customers are advised to inspect goods upon receipt and report any defects or damages within 48 hours of delivery for resolution.
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Ordering: Orders can be placed through our website, email, or phone. Minimum order quantities may apply, and prices are subject to change without prior notice.
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Payment: Payment terms are outlined in the invoice. Payment must be made in full within the specified timeframe to ensure timely delivery. Late payments may incur additional charges.
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Shipping: We strive to process and ship orders promptly. Shipping costs and delivery times vary depending on location and order size. Customers are responsible for any import duties or taxes incurred.
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Returns and Exchanges: Returns or exchanges are accepted for defective or damaged goods within 10 days of receipt. Items must be returned in their original packaging and condition. Restocking fees may apply.
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Liability: Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
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Intellectual Property: All designs, trademarks, and intellectual property rights associated with our products are owned by us. Unauthorized use or reproduction is strictly prohibited.
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Privacy: We respect customer privacy and handle personal information in accordance with applicable laws. Customer data is only used for order processing and communication purposes.
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Termination: We reserve the right to terminate or suspend services to customers who violate these terms and conditions or engage in fraudulent activities.
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By placing an order with us, customers acknowledge and agree to abide by these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.